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Delivery & Returns

Delivery

Royal Mail update on deliveries during corona virus outbreak

 Special Delivery Guaranteed by 1pm

 We will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards.  As a result, we will not consider a claim for delay for items posted using the Special Delivery Guaranteed by 1pm service from that date.  In addition we will not during this period offer our Consequential Loss service and we will not accept any related claims. 

All Signature services

We’ve put in place a temporary procedure for those services where we would normally capture a recipient’s signature on delivery in the UK. For items delivered on or after Saturday 14th March 2020, our postmen and women will not request a signature but will capture the recipient’s name and will ensure they take in the item.

 

We aim to dispatch all orders received before 2pm GMT on the same day, excluding Weekends and Public Holidays.

Standard Delivery
Royal Mail 2nd Class Signed For
Estimated delivery within 3 to 5 Working Days
 £3.99 (Free for UK orders over £30)
Royal Mail Tracked 48
Estimated delivery within 2 to 3 Working Days
Usually Delivers 2 days after dispatch
 £4.49
Royal Mail Tracked 24
Estimated delivery within 1 to 2 Working Days
Usually Delivers Next Day after dispatch
£5.20
DHL Express
Estimated delivery within 1 to 2 Working Days
Usually delivers next working day after dispatch 
£6.95
Royal Mail Special Delivery
Next Working Day before 1pm
Guaranteed by 1pm Next Day (Excluding Saturday)
 £8.00
Royal Mail Special Delivery
Saturday before 1pm 
Guaranteed by 1 pm on Saturday
 £11.00
International Delivery using
Royal Mail; DHL Express or
DHL Economy Service
Dependent on Destination
Dependent on Destination

 

Please note sometimes due to the unforeseen situations that are beyond ours and the carrier’s control which can affect the delivery time e.g. Bad weather.

All items sent via Royal Mail 2nd Class Signed for are insured up to the value of £50, Royal Mail Tracked Services are insured up to the value of £100 and Royal Mail Special Delivery covers for loss or damage of up to £750.

Please note for International Orders: 

If an item is returned to us by your local customs office we will provide a refund, however we will deduct any postage costs incurred. If an item is seized by your local customs office this will be the responsibility of the customer to resolve. Please also note that there are restrictions on shipping some products to international destinations, please check these restrictions with your local customs office before placing an order. There may be custom charges due on importing goods into your country which will be the customer's responsibility.

Returns Policy

Please note that due to health and safety reasons we are unable to accept any returned E-liquids that have been unsealed.

Any unused/unopened items may be returned within 14 days for a full refund (excluding shipping). However, you must inform us within 48hrs via email on returns@finestvapes.co.uk. Please note the customer will be responsible for any shipping costs incurred for returning the item.

However, if you receive a faulty/damaged product, please email us immediately and we will arrange for redelivery once we are in receipt of the returned faulty products.

You should expect to receive your refund within 14 days of returning your products.

Please note all Glass products and coils come with DOA Warranty.