We are still dispatching all orders received before 1pm on the same day excluding Weekends and Public Holidays, but with the increase in online sales nationwide Royal Mail are facing some delays.
Royal Mail update on deliveries during corona virus outbreak
Royal Mail are experiencing some delays, delivery times may be longer than usual, 2nd class signed for service may take up to 7 working days.
Special Delivery Guaranteed by 1pm
We will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. As a result, we will not consider a claim for delay for items posted using the Special Delivery Guaranteed by 1pm service from that date.
All Signature services
We’ve put in place a temporary procedure for those services where we would normally capture a recipient’s signature on delivery in the UK. For items delivered on or after Saturday 14th March 2020, our postmen and women will not request a signature but will capture the recipient’s name and will ensure they take in the item.
We aim to dispatch all orders received before 1pm GMT on the same day, excluding Weekends and Public Holidays.
|Standard DeliveryRoyal Mail 2nd Class Signed For||Estimated delivery within 3 to 5 Working Days||£3.99 (Free for UK orders over £30)|
|Royal Mail Tracked 48||Estimated delivery within 2 to 3 Working DaysUsually Delivers 2 days after dispatch||£4.49|
|Royal Mail Tracked 24||Estimated delivery within 1 to 2 Working DaysUsually Delivers Next Day after dispatch||£5.20|
|DHL Express||Estimated delivery within 1 to 2 Working DaysUsually delivers next working day after dispatch||£6.95|
|Royal Mail Special DeliveryNext Working Day before 1pm||Guaranteed by 1pm Next Day (Excluding Saturday)||£8.00|
|Royal Mail Special DeliverySaturday before 1pm||Guaranteed by 1 pm on Saturday||£11.00|
|International Delivery usingRoyal Mail; DHL Express orDHL Economy Service||Dependent on Destination||Dependent on Destination|
Please note sometimes due to the unforeseen situations that are beyond ours and the carrier’s control which can affect the delivery time e.g. Bad weather.
All items sent via Royal Mail 2nd Class Signed for are insured up to the value of £50, Royal Mail Tracked Services are insured up to the value of £100 and Royal Mail Special Delivery covers for loss or damage of up to £750.
Please note for International Orders:
If an item is returned to us by your local customs office we will provide a refund, however we will deduct any postage costs incurred. If an item is seized by your local customs office this will be the responsibility of the customer to resolve. Please also note that there are restrictions on shipping some products to international destinations, please check these restrictions with your local customs office before placing an order. There may be custom charges due on importing goods into your country which will be the customer's responsibility.
Please note that due to health and safety reasons we are unable to accept any returned E-liquids that have been unsealed.
Any unused/unopened items may be returned within 14 days for a full refund (excluding shipping). However, you must inform us within 48hrs via email on firstname.lastname@example.org. Please note the customer will be responsible for any shipping costs incurred for returning the item.
However, if you receive a faulty/damaged product, please email us immediately and we will arrange for redelivery once we are in receipt of the returned faulty products.
You should expect to receive your refund within 14 days of returning your products.
Please note all Glass products and coils come with DOA Warranty.